Frequently Asked Questions
Everything you need to know about illuminating your home with Nova Lights.
What is the typical shipping timeframe for my order?
Most orders are processed within 1-2 business days. Standard shipping typically takes 5-7 business days, while express options are available at checkout for faster delivery.
Do your light fixtures come with a warranty?
Yes, all Nova Lights products include a 2-year limited warranty that covers manufacturing defects and electrical components under normal residential use.
What is your return policy if I am not satisfied?
We offer a 30-day hassle-free return policy. If you are not completely satisfied with your purchase, you can return the item in its original packaging for a full refund.
Are your LED bulbs dimmable?
Most of our fixtures are compatible with dimmer switches. Please check the specific product description for the 'Dimmable' icon to ensure compatibility with your home setup.
Do you offer professional installation services?
While we do not provide direct installation, all our products come with comprehensive step-by-step guides. We recommend hiring a licensed electrician for all hardwired ceiling and wall fixtures.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.